At Baby And More we want to ensure that you are completely satisfied with your purchases. We respect and value your rights as a consumer in Europe and have developed a transparent returns policy that meets these rights. Your satisfaction is our top priority.
1. Right of withdrawal
You have the right to withdraw from your purchase contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which you took possession of the goods.
2. How you can exercise your right of withdrawal
To exercise your right of withdrawal, please inform us of your decision in writing. The declaration of withdrawal from the contract must be clear and can be made by email or post. Please contact our customer service for further information and assistance with your cancellation.
3. Return period and condition of the items
Returned items must be unused and in perfect condition, including all original packaging and accessories. We reserve the right to refuse returns that do not meet these criteria.
After receiving the returned items and checking their condition, we will refund the purchase price, including standard shipping costs, within 14 days from the day on which we were informed of your cancellation. Repayment will be made in the same way as you paid, unless expressly agreed otherwise.
5. Return shipping costs
The costs of returning the items are at your expense, unless the return is due to defects or errors on Baby And More's part.
Please note that certain items are not returnable due to their nature or for hygiene reasons. This can apply, for example, to personalized products or items that are no longer in their original condition.
Our returns policy does not affect your legal rights and is designed to make your shopping experience as pleasant as possible. If you have any questions or uncertainties, our customer service team will be happy to help you.
Your satisfaction is our commitment and we strive to meet and exceed your expectations. Thank you for trusting Baby And More!